Frequently asked questions
Delivery dates
Because we are a small business, orders typically take 3-7 business days to ship from our warehouse. Delivery time will then depend on your location. You can track your order with the provided tracking number. For personalized assistance, please contact our customer support.
Our personalized limited edition hoodies are custom-made to your specifications. Each hoodie is uniquely tailored to ensure the perfect fit and includes a special serial number indicating its place in the limited edition series. The delivery time for these exclusive hoodies ranges from 6-12 business days. This timeframe allows us to carefully craft your hoodie and ensure it meets our high-quality standards before shipping it to you.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Check our policy refund page for more.
Track & Trace
Once your order is placed, you will receive updates at each stage of the customization and shipping process. We will provide you with a tracking number once your hoodie has been shipped, allowing you to follow its journey to your doorstep.
Are we legit?
We get it. These days, every online store that is promoted online can be a scam. But yes, we’re 100% legit. No robots, no shady warehouses, no fake claims. Just real people, real style and a very real obsession with doing things right. If you're still unsure, feel free to e-mail us your questions.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Still haven't found your anwser?
No worries. If you didn't find your anwser, you can simply send us an e-mail (vici.concept@outlook.com) regarding your question and we will respond as quick as possible!